To ensure your Refund Policy satisfies Google Play Store requirements and manages your app finances seamlessly, it must clarify two things: how standard Google Play refunds work (the first 48 hours) and what your specific rules are for requests that come directly to you afterward.
Below is a compliant, developer-optimized Refund Policy template customized for Quantro.
Last Updated: May 26, 2026
Thank you for downloading and using Quantro. We want to ensure you have the best experience possible with our mobile application.
Because Quantro utilizes the Google Play Store for all digital transactions (including paid app downloads, in-app purchases, and subscriptions), refunds are primarily handled through Google Play’s billing infrastructure system. This Refund Policy outlines how refunds are processed.
For most items and subscriptions purchased on Google Play, you can request a refund if it is within 48 hours of the purchase transaction.
Paid App Returns: If you purchased Quantro as a paid app, you can return it within two hours of purchase for a full refund via the Play Store app. The app will be automatically uninstalled.
How to Request a Google Refund: You can request a refund directly from Google by logging into your Google account and visiting the Google Play Refund Request page ([play.google.com/store/account/orderhistory](https://play.google.com/store/account/orderhistory)).
Automated Approvals: Google evaluates these requests based on their standard platform terms. If Google grants the refund, your access to the paid feature or subscription will be automatically revoked.
If more than 48 hours have passed since your transaction, Google Play directs users to contact the developer directly. For requests submitted directly to us, refunds are handled on a case-by-case basis at our sole discretion.
We will happily review and issue full or partial refunds via the Google Play Console under the following circumstances:
Technical Issues: The app features or digital goods purchased do not function correctly due to a bug, asset delivery failure, or server error, and our support team cannot resolve the issue within 7 business days.
Accidental Renewal: If a subscription auto-renewed and you intended to cancel, you must contact us within 7 days of the renewal charge. We will issue a refund, provided no premium features were actively used after the charge occurred.
Unauthorized Purchases: If a purchase was made accidentally by a minor or without your permission, please contact us immediately so we can help verify the claim and process a return.
We generally cannot issue refunds if:
You simply changed your mind or decided you no longer want to use the app.
You violate our Terms of Service, resulting in account suspension.
You request a refund for a consumable in-app item (like digital currency, points, or single-use tokens) after that item has already been partially or fully spent inside the app.
When you cancel a subscription for Quantro, you will not receive a prorated refund for the remaining days of the current billing cycle. Instead, you will retain full access to all premium features until the end of your current subscription period, at which point it will expire and you will not be charged again.
All subscription management must be handled directly by you via your Google Play Account Settings > Subscriptions.
